The SunExpress pledge

Customer satisfaction at SunExpress has always been the guiding principle behind our services to passengers. For this reason, we strive at all times to ensure your travel experience is an enjoyable and smooth one. Occasionally however, as is in the nature of the aviation industry, things do not go according to plan despite our best efforts.

In such circumstances, our pledge to you outlines what you can expect from us if you are inconvenienced on Turkish domestic flights as a result.

If you experience a scheduled departure delay of 2:00-4:00 hours due to a Controllable Irregularity*, you will be entitled to a 50 YTL one-off  fare concession, and for departure delays of 4:01 hours plus a 100YTL one-off fare concession good for future travel on SunExpress domestic routes. 

If your flight is cancelled by SunExpress you can opt for a full refund or reaccommodation on the next available SunExpress flight. If SunExpress cancels a flight within 24 hours of scheduled departure and the cancellation is due to a Controllable Irregularity, you will also be entitiled to a 100 YTL one-off fare concession good for future travel on SunExpress domestic routes.

SunExpress does not have a policy of overbooking. If this should unexpectedly happen to you however, you can opt for either a full refund or reaccommodation on the next available SunExpress flight . SunExpress will also award a 100 YTL one-off fare concession good for future travel on SunExpress domestic routes.

Fare concessions are non-transferable and must be claimed and expended within 6 months of issue.

Fare concessions are one-off and can be used during one booking transaction only. Please also note that refunds are not possible where concessions are not fully expended

You can use your fare concession when purchasing any SunExpress flight ticket on Turkish domestic routes  (excluding tickets in the promotion category) by calling any of our SunExpress sales offices or our call center quoting the flight reservation number (PNR) through which the concession was originally awarded .

We regret that concessions cannot be claimed against taxes or other fees.

*Controllable Irregularity: A delay that is not caused by a Force Majeure event (defined below) 

Force Majeure Event  (Uncontrollable irregularity): A Force Majeure Event is an event outside the reasonable control of SunExpress, such as  adverse weather conditions, acts of government or airport authorities such as ATC mandated ground delays or ground stops, runway closures, airport construction that interferes with SunExpress operations and other events that  cannot be reasonably anticipated by SunExpress.

Departure Delay: A departure delay is the period between the scheduled time of departure and actual time of departure.